"Early in our start up we engaged Plexus Health Solutions to provide contracted billing/revenue cycle services for us. Plexus has grown along with us as we have grown from a couple thousand billable encounters our first year, to over 40,000 encounters in 2019. Along the way, we have transitioned to a new electronic health record platform, with another change coming within the next year. Plexus has rolled with these changes and continues to provide high quality billing services for us. In addition to billing/collections, Plexus also provides for us insurance company provider credentialing, coding audits and provider education. Shannon Bourque, Plexus’ President, serves as our primary point of contact. I meet weekly with Shannon on ongoing revenue cycle issues and additionally as needed, and Shannon serves on our internal fiscal-operations committee that meets twice monthly. This level of frequent interaction ensures effective communication and a good working relationship. Plexus knows their business, and I would recommend Plexus to another health center who may be looking for revenue cycle services."
“Plexus leadership and staff worked with our FQHC executive team to implement a robust Revenue Cycle management process. On a monthly basis we monitored all aspects of revenue cycle management and coupled with a continuous quality improvement mentality demonstrated improvements in timely filing, clean claims, days in accounts receivable to mention a few.
As our relationship developed, we were able to introduce Plexus Health Solutions to other FQHC’s who were committed to improving their performance in revenue cycle management. Additionally, we built upon our relationship by contracting with Plexus for additional services like chart auditing and insurance credentialing.
I would highly recommend Plexus Health Solutions as an outstanding partner of our FQHC.”
" When the decision was made to leave a group practice and go out on my own, I knew I needed a reliable billing service to keep the office afloat. I was familiar with Jean and Plexus Health Solutions and decided to go with them. Next to retiring early, it was the best decision of my professional career. In an age where a solo medical practice has become virtually extinct, Plexus kept the office humming for years. The reason is very simple. Jean and her team take each client and makes it personal. This is not a cookie cutter operation. It is not one size fits all. Programs are created to fit the needs of each individual business. Everyone succeeds when this is the model. Plexus is constantly learning as well. Staying up to date with the latest information and changes that routinely happen in the billing industry. Educating her staff and clients on a regular basis means you can confidently stay ahead of the game and never miss a beat. It's what they do best. I cannot recommend Plexus Health Solutions enough. I am a fan...100%"
"Plexus helped us implement new business practices to streamline our processes, participated in high level conference calls and has generally been my 'eyes and ears' on the ground billing. Their work has been very valuable in every sense of the word.
Plexus has been an outstanding business partner and one of the top in the FQHC billing field that I know. They are highly motivated and always do what is asked of them."
" Plexus Health Solutions has been critical to building and growing my practice. Shannon’s experience and knowledge has allowed my business to obtain nearly 100% return on my claims. The credentialing team was helpful in navigating insurance panels and allowed me to focus on the front-end work in starting my business. The Plexus Team is very down to earth and practical in their business approach and have been a great resource for private practice. I am very grateful for their efforts and support with my practice."
" Plexus was instrumental in helping me launch my solo practice as they took care of all of my credentialing needs, which allowed me to focus on setting up my office and meeting with referral sources. Their billing services are prompt, detail oriented and transparent. I appreciate the quick response time whenever I, or a client, have a question. Having the Plexus staff on my team allows me to focus on the therapeutic needs of my clients while still getting the bills paid!"
"I wanted to write this letter to thank you for all of your valuable time, effort, expertise, and friendship over these past 20 years. Plexus has been invaluable to me in my practice since I initially made the decision to open my own office. I honestly don't believe that I would have been successful had it not been, in large part, for you."
"Plexus has been performing billing duties for us for over 22 years. In that time, they have developed a great rapport with our staff and patients. Together we have grown to become what we envisioned ourselves to be."
"Plexus has the best Medicaid billers in the state!"
“...couldn’t provide the care we do if it wasn’t for everyone at Plexus”
"... you don't know what you've got till it's gone..."